ALASKA MUNICIPAL SALES TAX PROGRAM

Frequently Asked Questions


How do I contact AMSTP?
Technical and Administrative Questions
Phone - (907) 790-5300
Email - AMSTP@AKML.org
 
Policy and Legal Questions or Media Requests
Email - AMSTP@AKML.org
Which jurisdictions participate in this local tax portal?
The list of participating jurisdictions can be found HERE.
What payment types are accepted by the Alaska Sales Tax Portal?
The Portal accepts E-Check (ACH Debit) and credit card payments.

What is the Debit Block ID/Originator ID for AMSTP?

Company ID: 9000099340
What is the credit card refund policy?
Refund Policy: (as required by MC & Visa) It is our standard policy not to issue refunds. For any payment inquiries and or discrepancies, please email us at blt.str.support@govos.com for fastest service.
I forgot my password. What do I do?
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Can I pay by credit card?
Yes! We are able to take Visa, Mastercard, and Discover. There may be a credit card convenience fee if paying by credit card.
Can I pay by e-check (ACH Debit)?
Yes! You can select your payment method during checkout. If your bank requires a Debit Block or Originator ID to allow bank account payments, please send them this number: 9000099340
Can I pay by physical check?

Yes! Make check out to AMSTP (Alaska Municipal Sales Tax Program) and mail to:

AMSTP / 1 Sealaska Plaza Suite 200 / Juneau AK 99801

Can I pay by ACH Credit?
No. Physical presence filing cannot accept ACH Credit payments. 
How do I amend a return?

Please email AMSTP@AKML.org letting us know you need to file an amended return. In the email please include:

1) What jurisdiction the amendment is for along with your six digit license/account number, and owner name

2) Period you need to amend (i.e. Q1 2021 form due April 30th)

3) If you overpaid or underpaid your original form

4) Brief explanation as to why the form needs to be amended

Once we receive this email we will review your account and send you further instructions.


What types of assistance can GovOS provide to me?

GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to AMSTP on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.

Where are my tax forms? My Action Center is empty. 

Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, the Quarter 1 (January-March) tax forms will be available in your Action Center on April 1. If you do not see the forms you expected, simply contact GovOS support for assistance.

Can I manage multiple properties with one login?

Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6-digit Account Number and the Activation Code to connect to an existing business record.

Can a business have more than one user?

Yes, each business can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the Activation code to be authorized to connect to an existing business record. 

I did not receive or I misplaced the letter with my activation code. What do I do?

Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on business accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code. 

Can I file a Zero File tax return through GovOS?

To file a zero file tax form, select your tax form from your Business Center. Then, complete the required information on the remittance, including Gross Sales and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.

Can I schedule a payment in GovOS?

For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out. 

How do I change the User on a Business?

All users need to register, just as you did, by going to the home page (i.e. https://amstp.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the business.

Do I have to login to GovOS to see my alerts and reminders?

No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Business Center. 



For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911

When contacting support, be sure to say the issue is related to AMSTP.munirevs.com and state your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!